Care you can count on
First steps
Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience.
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Complete service: Professional Device care
Get a full professional maintenance for your IQOS device either in any IQOS store or from home.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.
Firmware Upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us
Use our live chat
Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds.
Let's chat
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.
Our Facebook Page
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ