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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lebanon who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Support IQOS Originals Duo

Care you can count on

a man unboxing an iqos original duo
First steps
Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience.
Blue IQOS originals duo.
Complete service: Professional Device care
Get a full professional maintenance for your IQOS device either in any IQOS store or from home.
Red IQOS 3 DUO Device
Troubleshooting
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
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Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
three iqos originals duo.
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home.
a man holding an iqos original duo
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.
hand holding an iqos original duo
IQOS App and firmware upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Got a question?
Find the answers in our FAQs.

Something we haven’t covered?

There are several ways you can reach us

Send us a message on Telegram

Send us a message on Telegram

Chat to our coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Chat now
DM us on Instagram

DM us on Instagram

Follow us on Instagram and stay up to date with our latest news.

Our Instagram Page
Like us on Facebook

Like us on Facebook

Message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Our Facebook Page
IQOS on YouTube

IQOS on YouTube

Learn more about how to use your device via our

YouTube channel
Use our live chat

Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Let's chat
Send us a mail

Send us a mail

Email us. Our inbox is never too full.

Email us