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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lebanon who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

BONDS by IQOS

Care you can count on.

First steps
Learn how to use and charge your BONDS by IQOS device and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your BONDS by IQOS device.
BONDS by IQOS new compact heated tobacco device first use
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home.
BONDS by IQOS new compact heated tobacco deviceinternational assistance
Your personal IQOS Coach
Using BONDS by IQOS is easy. Learn how to use, clean, and charge your BONDS by IQOS, and find quick tips.

Got a question?
Find the answers in our FAQs.

Something we haven’t covered?

There are several ways you can reach us

Send us a message on Telegram

Send us a message on Telegram

Chat to our coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Chat now
DM us on Instagram

DM us on Instagram

Follow us on Instagram and stay up to date with our latest news.

Our Instagram Page
Like us on Facebook

Like us on Facebook

Message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Our Facebook Page
IQOS on YouTube

IQOS on YouTube

Learn more about how to use your device via our

YouTube channel
Use our live chat

Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Let's chat
Send us a mail

Send us a mail

Email us. Our inbox is never too full.

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