Learn how to use IQOS from a certified IQOS coach

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lebanon who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Your personal IQOS coach

A helping hand in getting to know IQOS.

A person opening a box containing a new IQOS ILUMA.

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

Two people holding mobile phones sit at a table; one also holds a jade blue IQOS ILUMA PRIME device.

The proof is in the numbers

Our personal coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults stop smoking and switch to IQOS. They're ready to help you too.

Ready to make the switch?

Remember you won’t be alone. Your personal IQOS coach will be in touch to help you get started. All it takes is a click.

Something we haven’t covered?

There are several ways you can reach us

Send us a message on Telegram

Chat to our coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

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Message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

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Learn more about how to use your device via our

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Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

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