Rapid Replacement

The Philip Morris International entity listed under the heading of ‘Customer Care’, will at its option (but without affecting your statutory rights) replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which are subject to a valid voluntary warranty claim. The provisions of this warranty are only valid in the country of purchase.

What don't we cover with the IQOS warranty?
The following are excluded from the terms of this warranty:
a) Uninterrupted and error free functionality of the product.
b) Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
c) Cosmetic damages (such as scratches, dents, broken plastic etc.) that do not impact the functionality of the product.
d) Damage caused by misuse, power surge, improper handling, liquid contact or fire.
e) Malfunction due to use with non-compatible product, manufacturered either by Philip Morris International or third party manufacturers.
f) Damage or malfunction caused by attempt to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
g) Damage or malfunction caused by failure to use as described in the associated IQOS^TM User Guide or in contravention of the firmware license agreement.
h) Product containing fully or partially non-genuine parts.
i) Product for which serial numbers have been removed or altered.
j) Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware, unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement the firmware is provided “as-is,” without any warranty.

*For more information about battery performance or available features for your product, please consult www.iqos.com.

• IQOS replacement in case you accidentially damage your device*
• Access to limited editions and exclusive offers*

If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.

*Terms and conditions apply