English
IQOS IQOS
Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.
Month
Month*
Year
Year*

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lebanon who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

IQOS Iluma i One

An IQOS device held by one person and a smartphone held by another person. An IQOS device held by one person and a smartphone held by another person.

IQOS ILUMA i ONE
Care you can count on

Hand holding an IQOS ILUMA i ONE device
First steps
Learn how to use your IQOS ILUMA i ONE device and find quick tips.
Breeze Blue IQOS ILUMA i ONE device, detail view of the lights
FAQs
Find a response to your most common questions.
Blue IQOS ILUMA i ONE above a green IQOS ILUMA i ONE, with red background
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i ONE device.
Violet IQOS ILUMA i ONE device, detail view from above
International assistance
Get support when you're away from home.
Hand holding an IQOS ILUMA i ONE device
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll be there to support you*
Hand holding a light blue IQOS ILUMA i ONE device
IQOS App
If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.

Something we haven’t covered?

There are several ways you can reach us

Send us a message on Telegram

Send us a message on Telegram

Chat to our coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Chat now
DM us on Instagram

DM us on Instagram

Follow us on Instagram and stay up to date with our latest news.

Our Instagram Page
Like us on Facebook

Like us on Facebook

Message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Our Facebook Page
IQOS on YouTube

IQOS on YouTube

Learn more about how to use your device via our

YouTube channel
Use our live chat

Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Let's chat
Send us a mail

Send us a mail

Email us. Our inbox is never too full.

Email us

IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

Visit Important information.