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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lebanon who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

First steps to start with your IQOS ILUMA i ONE

Green IQOS ILUMA i ONE above a violet IQOS ILUMA i ONE Green IQOS ILUMA i ONE above a violet IQOS ILUMA i ONE

Your first steps
with your IQOS
ILUMA i ONE

How to use the new IQOS ILUMA i ONE

You have got your new IQOS ILUMA i ONE: Here’s how to use IQOS ILUMA i ONE for the first time.



  1. Press and hold the ON/OFF button of your device for 4 seconds and then release; Your device Status Lights will turn ON slowly.
  2. Before first use, fully charge your device for approx. 90 min following the enclosed Safety Warning & Instructions.
  3. Slide to open the cap. Insert a SMARTCORE STICK™ up to the filter line, until the device vibrates and Light(s) pulse(s).
  4. Preheating happens automatically after 1st vibration or by pressing the button for 1 second. The device is ready to use after the 2nd vibration.
  5. During use, the Status lights will indicate the remaining time of your experiences. When the device vibrates and the light flash, you have 2 last puffs or 30 sec left.
  6. Once your experiences finished, remove the used SMARTCORE STICK™ and dispose as per Safety Warnings & Instructions.
  7. Slide to close the cap.

 

Find out how the new IQOS ILUMA i ONE works 

How to charge your IQOS ILUMA i ONE and how long to charge it

Follow these easy steps to ensure the optimal charging for your device:


  1. Plug the AC Power Adaptor (sold separately) and cable to your device and then to a wall power outlet for 90 min for full charge.
    • During charging, the strip lights on the device will pulse.
    • If your device is fully discharged, the first light may take a few seconds to start blinking yellow.
    • Once the device goes over 7% of charge, the color of the blinking light will change from yellow to white.
  2. While charging, the status light blinks, indicating the level of the charge:
    • All 4 strip lights turn solid white: 100% charge level
    • 3 strip lights turn solid white: 75% charge level
    • 2 strip lights turn solid white: 50% charge level
    • 1 strip light turn solid white: 25% charge level
Find out how to resolve IQOS ILUMA i ONE charging issues

IQOS ILUMA i ONE Advanced features

FlexPuff

FlexPuff is a smart feature that can be managed in the IQOS App (it is activated by default on new device) and may extend your experience duration based on your usage pattern still within up to 6 minutes. Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff. If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used within the remainder of the 6min. FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all adult consumers and/or experiences. When the device vibrates and the light flash, you have 2 last puffs or 30sec left.

How IQOS ILUMA i ONE works: usage tips

  • Inserting SMARTCORE STICKS™️

    Inserting SMARTCORE STICKS™️

    Make sure you only use SMARTCORE STICKS™ with your IQOS ILUMA i PRIME. They are single use, so ensure you do not reinsert a used one.

  • Keeping device charged

    Keeping device charged

    Charge your IQOS ILUMA i ONE with compatible AC Power Adaptor (sold separately) and cable daily.

  • Customize your device

    Customize your device

    Connect your IQOS ILUMA i ONE to the IQOS APP and customize your experience. Get notifications, tips and tutorials too.

  • IQOS ILUMA i <br />
ONE User Guide

    IQOS ILUMA i
    ONE User Guide

    That’s not all. There’s more useful information on our IQOS ILUMA i ONE User Guide.
    This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

Having problems?
Troubleshoot your IQOS ILUMA i ONE

Something we haven’t covered?

There are several ways you can reach us

Send us a message on Telegram

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IQOS on YouTube

IQOS on YouTube

Learn more about how to use your device via our

YouTube channel
Use our live chat

Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

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Send us a mail

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IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

Visit Important information.