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lil SOLID Ez

lil SOLID Ez Support & Solutions

Green Mint Lil solid ez.
First steps
Learn how to use, clean, charge and easily take care of your lil SOLID Ez.
a man holding a lil solid ez.
FAQs
All your lil SOLID Ez questions answered.
A woman check the new iqos device
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home.
a man holding a lil solid ez.
Firmware upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Got a question?
Find the answers in our FAQs.

Something we haven’t covered?

There are several ways you can reach us

Send us a message on Telegram

Send us a message on Telegram

Chat to our coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Chat now
DM us on Instagram

DM us on Instagram

Follow us on Instagram and stay up to date with our latest news.

Our Instagram Page
Like us on Facebook

Like us on Facebook

Message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Our Facebook Page
IQOS on YouTube

IQOS on YouTube

Learn more about how to use your device via our

YouTube channel
Use our live chat

Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Let's chat
Send us a mail

Send us a mail

Email us. Our inbox is never too full.

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