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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lebanon who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

IQOS Iluma Prime

An IQOS device held by one person and a smartphone held by another person. An IQOS device held by one person and a smartphone held by another person.

Care you can count on.

A person holding an unopened IQOS device box.
First steps to start with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips.
Two people holding phones over two cups of coffee.
Your personal IQOS coach for IQOS ILUMA PRIME
Start your IQOS ILUMA PRIME experience by switching from cigarettes with your personal IQOS coach.
Hands holding a Jade Green IQOS ILUMA PRIME device.
Self-diagnose your IQOS ILUMA PRIME
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.
A passport, plane ticket, and IQOS device on a desk.
International assistance for IQOS ILUMA PRIME
Get support on holiday or a business trip. We're only ever just a call away.
Folded hands in front a laptop.
Firmware upgrade for IQOS ILUMA PRIME
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Got a question?
Find the answers in our FAQs.

Something we haven’t covered?

There are several ways you can reach us

Send us a message on Telegram

Send us a message on Telegram

Chat to our coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

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Message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

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IQOS on YouTube

IQOS on YouTube

Learn more about how to use your device via our

YouTube channel
Use our live chat

Use our live chat

Chat to our personal coaches in real time, from Monday to Friday 9:00 AM till 8:00 PM and Saturday from 9:00 AM till 6:00 PM.

Let's chat
Send us a mail

Send us a mail

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