IQOS 3 MULTI Support & Solutions
First steps with IQOS 3 MULTI
Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3 MULTI, and find quick tips.
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
Find a solution
We are here to help solve problems you are having with your IQOS 3 MULTI.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us
Use our live chat
Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds.
Let's chat
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.
Our Facebook Page
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ