IQOS lil SOLID 2.0 Support & Solutions
First steps with lil SOLID 2.0
Using IQOS is easy. Learn how to use, clean, and charge your IQOS lil SOLID 2.0, and find quick tips.
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free
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Find the answer in our FAQs.
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Use our live chat
Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds.
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