IQOS lil SOLID 2.0 Support & Solutions

First steps with lil SOLID 2.0

Using IQOS is easy. Learn how to use, clean, and charge your IQOS lil SOLID 2.0, and find quick tips.

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free

 

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us
Message Icon

Use our live chat

Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds. 

Let's chat
Like Icon

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.

Our Facebook Page
Speaker Icon

Send us a tweet

Our Twitter account is available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes. 

Tweet us
Email Icon

Send us a mail

Write to us. Our inbox is never too full. 

Email us
Headphone Icon

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Look through our FAQ
Video Icon

IQOS on YouTube

Subscribe to IQOS YouTube channel to learn more about your device