IQOS 3 Support & Solutions

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First steps with IQOS 3

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3, and find quick tips.

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

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Find a solution

We are here to help solve problems you are having with your IQOS 3.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free


Got a question?
Find the answer in our FAQs.


Something we haven’t covered?

There are several ways you can reach us
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Use our live chat

Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds. 

Let's chat
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Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.

Our Facebook Page
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Send us a mail

Write to us. Our inbox is never too full. 

Email us
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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Look through our FAQ
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IQOS on YouTube

Subscribe to IQOS YouTube channel to learn more about your device