Care you can count on.
Privileges to inspire you.
We’re by your side as you take the next step on your journey with IQOS.
Get support
Get all-round support from the moment you choose IQOS.
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Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device. -
Your personal coach*
Enjoy one-to-one support as you get set up with your device with your personal IQOS coach. -
Troubleshooting*
Online troubleshooting tools for you to fast-track fixing your device.
*Services available upon device registration. Terms and conditions apply.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us
Use our live chat
Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds.
Let's chat
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.
Our Facebook Page
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ