Troubleshooting

1. Your device might be OFF. You can turn on your device by press and hold the button for more than 4 seconds, but less than 10 seconds then, release until four white lights will turn on slowly to indicate that the device is ready for next uses.
2. Your device might be not charged: to charge, always use a manufacturer-supplied Charging Cable and certified AC Power Adaptor. As soon as you plug in for charge, you will see dotted lights blinking on your device. Once fully charged, make sure your device is switched on before enjoying the next experience.
3. Your device might need a reset: press the button until the device vibrates 3 times, then release. All status lights switch OFF and turn ON to confirm a reset.

You might have issues with your BLENDS sticks. Each filter mouthpiece is marked by a different color for each flavor: for a correct use of the consumable, make sure that the mouthpiece of your stick is out of your device. Ensure that the stick is properly placed in your device or if you have accidentally inserted a used stick. Please remember to keep the Venting Hole on bottom of the device unobstructed for an optimal experience.

1. Regularly updating the firmware of your device will help you to maintain the device performance and improve your experience. It may also resolve your issue!
2. You may place a self replacement order through our online diagnostics tool! We will help you step by step to identify your issue and let you know if you are eligible for a replacement, and if you are, we will arrange it for you! Visit self-diagnostics tool.