Troubleshooting ILUMA

1. Check whether the Pocket Charger is charged for at least one experience. To identify this, at least one solid white light will turn on.
2. Clean the contacts between the holder and the Pocket Charger.
3. Place the holder inside the pocket charger—ensure it is placed correctly—and leave the holder until at least one of the holder lights on Pocket Charger turns solid white.
4. Remove the holder from the Pocket Charger and press the holder’s button (short press).

FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns; thus, the extended experience might not apply to all adult consumers and/or experiences.

Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff.

When Pause is used, FlexPuff cannot be activated.

If FlexPuff is activated, you will be granted 4 extra puffs that can be used within the remaining time of the 6-minute experience duration.

If you need further assistance, visit our Self-diagnostics tool.