First steps with IQOS 3 DUO
Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.
IQOS CARE PLUS
IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.
Frequently asked questions
Additional Support
IQOS Email Support
Send us your query
We will respond within minutes
Available from Monday to Friday from 08.00 to 20.00
IQOS on Facebook
Visit our IQOS Facebook page
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Available from Monday to Friday from 08.00 to 20.00
IQOS on Twitter
Get in touch with IQOS support on Twitter
We will respond within minutes
Available from Monday to Friday from 08.00 to 20.00
Live-Chat
Talk with one of our IQOS experts live
We will respond within minutes
Available from Monday to Friday from 08.00 to 20.00
IQOS on Youtube
Subscribe to IQOS YouTube channel to learn more about your device
IQOS FAQ
Find your answer online
Full FAQs available here
IQOS Coach
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.