Welcome to IQOS Care

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free

 

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us

Use our live chat

Chat to our personal coaches in real time. They’re available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM. Just give them a message and they’ll say hello within seconds. 

Let's chat

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM.

Our Facebook Page

Send us a tweet

Our Twitter account is available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes. 

Tweet us

Send us a mail

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Look through our FAQ

IQOS on YouTube

Subscribe to IQOS YouTube channel to learn more about your device