Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
Accidental Damage CoverageIf you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid ReplacementIf you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?There are several ways you can reach us
Use our live chat
Chat to our personal coaches in real time. They’re available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM. Just give them a message and they’ll say hello within seconds.Let's chat
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM.Our Facebook Page
Send us a tweet
Our Twitter account is available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes.Tweet us
Send us a mail
Write to us. Our inbox is never too full.Email us
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.Look through our FAQ
IQOS on YouTube
Subscribe to IQOS YouTube channel to learn more about your device