MyIQOS - the Main Services Dedicated to Users | IQOS Lebanon
IQOS IQOS
Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.
Month
Month*
January
February
March
April
May
June
July
August
September
October
November
December
Year
Year*
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
1996
1995
1994
1993
1992
1991
1990
1989
1988
1987
1986
1985
1984
1983
1982
1981
1980
1979
1978
1977
1976
1975
1974
1973
1972
1971
1970
1969
1968
1967
1966
1965
1964
1963
1962
1961
1960
1959
1958
1957
1956
1955
1954
1953
1952
1951
1950
1949
1948
1947
1946
1945
1944
1943
1942
1941
1940

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lebanon who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.
Man opening a box with IQOS device
MyIQOS Logo

Care you can count on.
Privileges to inspire you.

Play video
Alternate Text

We’re by your side as you take the next step on your journey with IQOS.

Help when you need it
Alternate Text
Man with phone in one hand, IQOS device in the other

Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Your personal coach*

    Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
  • Troubleshooting*

    Online troubleshooting tools for you to fast-track fixing your device.

See support services

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us
Message Icon

Use our live chat

Chat to our personal coaches in real time. They’re available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM. Just give them a message and they’ll say hello within seconds. 

Let's chat
Like Icon

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM.

Our Facebook Page
Speaker Icon

Send us a tweet

Our Twitter account is available from Monday to Friday 8:00 AM till 6:00 PM, Saturday 8:00 AM till 4:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes. 

Tweet us
Email Icon

Send us a mail

Write to us. Our inbox is never too full.

Email us
Headphone Icon

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Look through our FAQ
Video Icon

IQOS on YouTube

Subscribe to IQOS YouTube channel to learn more about your device

This Products damages your health and is addictive.

هذا المنتج يضر بالصحة ويسبب الإدمان

Are you an IQOS user?

Yes No