IQOS 3 DUO Support & Solutions
First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free
Firmware Upgrade
We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimise firmware for IQOS 3 DUO from time to time. And, just like you do with your smartphones or other electronic devices, upgrading the firmware on your IQOS 3 DUO will ensure that it is performing at its best.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us
Use our live chat
Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds.
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We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ