IQOS 3 DUO Support & Solutions

Woman holding a golden IQOS

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Man holding a golden IQOS

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free

 

Firmware Upgrade

We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimise firmware for IQOS 3 DUO from time to time. And, just like you do with your smartphones or other electronic devices, upgrading the firmware on your IQOS 3 DUO will ensure that it is performing at its best.

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us
Message Icon

Use our live chat

Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds. 

Let's chat
Like Icon

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.

Our Facebook Page
Speaker Icon

Send us a tweet

Our Twitter account is available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes. 

Tweet us
Email Icon

Send us a mail

Write to us. Our inbox is never too full. 

Email us
Headphone Icon

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Look through our FAQ
Video Icon

IQOS on YouTube

Subscribe to IQOS YouTube channel to learn more about your device