Find a solution

We are here to help solve problems you are having with your IQOS 2.4 PLUS.

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First steps with IQOS 2.4 PLUS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.

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IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.

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Frequently asked questions