IQOS Care Plus

women holding IQOS 3

Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.
Care Plus is only applicable to IQOS devices purchased from our official touchpoints in Lebanon.

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International assistance

Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance on +41 21 547 8888.

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Accident coverage

IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

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Rapid replacement

Incase you are facing any issues with your IQOS device, you can get in touch with us through our social media channels and our customer care agents will be able to assist you.

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First to know

Whether it’s new products, limited editions or new services, you will now be the first to know about all things IQOS.

IQOS Coach

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.

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Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.

IQOS Support