Your very own personal coach
A helping hand in getting to know IQOS.
A little help to get you started
Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS, to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.
Ready to make the switch?
Remember you won’t be alone. Your personal coach will be in touch to help you get started. All it takes is a click.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?There are several ways you can reach us
Use our live chat
Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds.Let's chat
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.Our Facebook Page
Send us a tweet
Our Twitter account is available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes.Tweet us
Send us a mail
Write to us. Our inbox is never too full.Email us
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.Look through our FAQ
IQOS on YouTube
Subscribe to IQOS YouTube channel to learn more about your device