International Assistance Service
Care where you are
With you wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Available in over 39 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers over 39 countries across five continents.
There for you as you travel
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?There are several ways you can reach us
Use our live chat
Chat to our personal coaches in real time. They’re available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Just give them a message and they’ll say hello within seconds.Let's chat
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. Available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM.Our Facebook Page
Send us a tweet
Our Twitter account is available from Monday to Friday 9:00 AM till 8:00 PM, Saturday 9:00 AM till 6:00 PM. Tweet us your questions and we’ll get back to you in a flash/minutes.Tweet us
Send us a mail
Write to us. Our inbox is never too full.Email us
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.Look through our FAQ
IQOS on YouTube
Subscribe to IQOS YouTube channel to learn more about your device
هذا المنتج يضر بالصحة ويسبب الإدمان